🔄 REFUND & RETURN POLICY

At Ravulo's Wear, we take deep pride in the quality, craftsmanship, and artistic detail of our custom apparel lines. Because each garment is custom-printed, inspected, and handled on demand specifically for you at our production facilities, we operate under a structured return policy:

🛑 Damaged, Defective, or Incorrect Items

• Our Quality Guarantee: If an item arrives with a printing defect, structural garment damage, or if you receive the wrong product, we will completely handle a free replacement order or issue a full refund.

• How to File a Claim: Please email our support team at info@ravuloswear.com within 14 days of receiving your package.

• What to Include: You must include your Order Number and clear, high-resolution physical photo attachments showing the issue. We will review your submission and initiate your replacement or refund within 24–48 hours of verification.

⚠️ Sizing, Buyer's Remorse, & Address Errors

• Custom On-Demand Production: Because every single item is individually custom-made to order, we cannot accept direct exchanges or refunds for structural buyer's remorse or accidental sizing selections.

• Size Chart Verification: Please make sure to carefully review the measurement grids provided on each product page layout before finalizing your purchase.

• Incorrect Addresses: If a package cannot be delivered because an incorrect international shipping address was entered at checkout, the customer will be responsible for any re-shipment handling costs required to route the package back down our pipeline.

🇫🇯 Fiji Domestic Orders

• Local Verification: For locally manufactured items collected via our regional courier channels, please visually inspect your garment packages immediately upon collection. If a localized material defect is identified, connect with our team directly via Viber or Facebook Messenger within 48 hours for an instant resolution.